1101 BE Amsterdam
Do you have quations?
Mail to email@example.com for questions about the breast cancer screening program.
Mail to firstname.lastname@example.org for questions about the cervical cancer screening program.
Mail to email@example.com for questions about the colon cancer screening program.
Mail to firstname.lastname@example.org for general questions.
If you have a question about the breast cancer, cervical cancer or colon cancer screening program, you can also call: 088 - 266 90 00 (on workdays from 9 a.m. to 5 p.m.).
To make, reschedule or cancel an appointment for breast cancer screening, you can use our new appointment screening module in My screening.
Reactions and complaints
We do our best to perform the population screening as well as possible. You can help us improve quality. Let us know how you experienced the population screening. All your experiences, comments, questions or suggestions are welcome. If you are not satisfied with the population screening, we would also like to hear from you.
How can you respond?
You can send us a response or complaint about the population screening via:
- The online response form. If you enter your contact details, we can give you an answer.
- You can also e-mail your response or complaint email@example.com
- Or the post to Bevolkingsonderzoek Midden-West, Antwoordnummer 331, with regard to the afdeling Reacties en klachten, 1100 VC Amsterdam. No stamp is required.
Please state your address and date of birth with your response or complaint.
The complaints procedure provides for a low-threshold, solution-oriented approach, in which we prefer to talk to you at an early stage. In the handling of complaints, an important role is reserved for the complaints officer, who has an intermediary and guidance role aimed at resolving your complaint.
Do you find that your complaint has not been satisfactorily resolved? You can submit your complaint to the Board of Directors of the screening organization. You can then send your complaint to:
t.a.v. Raad van Bestuur
1101 BE Amsterdam
If you are not satisfied with the opinion of the Executive Board, you can submit your complaint to the national Healthcare General Disputes Committee. A complaint can be submitted directly to the disputes authority if, in all fairness, you, the client, cannot be expected to submit the complaint to Bevolkingsonderzoek Midden-West under the given circumstances. This is at the discretion of the Healthcare General Disputes Committee.
Professionals (general practitioners / hospitals)
If you have a question, you can also call 088 - 266 90 20 (on working days from 9 a.m. to 5 p.m.).
Bevolkingsonderzoek Midden-West has the quality certificate ISO 9001: 2015 and the certificate for NEN 7510: 2011, Information security in Healthcare. These certificates apply to the three population surveys conducted by Bevolkingsonderzoek Midden-West: the breast cancer, cervical cancer and colon cancer screening.